Dear valued Ennoverse Customers,

As per our previous communication we mentioned that we will be performing a data center migration on Saturday February 25th 2012. We are pleased to announce that this migration went smoothly. We had little to no issues relating to the migration. Our customer’s services were temporarily moved off of the servers being migrated in the weeks before which prevented mass downtime. In the coming days we will start moving services to the new data center, after we complete post checks and stress tests. So far everything is going to plan!

Regarding third party DNS: Customers that are making use of a third party DNS server (If you aren’t sure if you are then you are probably not). They will need to manually update their records to reflect the new IP for shared hosting.

Old IP: 109.70.147.204
New IP: 87.117.249.40

Regarding Email: Customers that use the SSL connection for POP3/IMAP services will need to use the new hostname. We will be pointing the old hostname to the new hostname but that may still cause issues on some email clients as the SSL certificate will not match.

New SSL hostname: dc01-cps01.uk.ennoverse.net

If you have any questions or concerns, please do not hesitate to email us at support@ennoverse.com or open a trouble ticket on our Client Area.

Again, thank you for your continued patience during this transition! We will be sending out additional communications in the not too distant future regarding free service upgrades that this migration has enabled us to offer!

Sincerely
-The Ennoverse Team

Dear valued Ennoverse Customer,

To improve the quality of service that you receive, we would like to inform you that we will be performing a datacenter migration on the 25th of this month (February 25th Saturday). The at risk window for this change is the entire day. We are in the process of moving active clients to our secondary datacenter in the weeks before the move, to ease any potential downtime that may be experienced. Most clients will not notice any downtime but may experience larger latencies as our secondary datacenter is further away. Once the new datacenter migration has been completed and our post-checks have been satisfied for the new facility, we will start moving clients back to the new datacenter in the weeks after the February 25th datacenter migration.

Customers that use their own DNS servers with records that point back to our services will experience issues as we do not have administrative control of those DNS servers. There will be two instances that you will have to update your “A” records to point to your services on Ennoverse. The first instance is moving to the secondary datacenter and the last instance is moving back to the brand new datacenter. Please open a trouble ticket or send an email to support@ennoverse.com so we can get you the details as soon as possible to minimize your downtime. In the future we would highly recommend you use our own DNS services, as we provide a geo-redundant DNS network and can prevent these types of issues for you. If you are unsure if this applies to your account then you most likely are using our DNS services and we will handle everything for you. Please do not hesitate to contact us if you would like clarification on if this affects you or not.

Also please keep in mind this change only affects customers that have Web Hosting/VPS Hosting/Game Server through us. Domain names are unaffected by this upgrade.

These upgrades will allow us to provide you with higher level of service.

If you have any questions of concerns please submit a trouble ticket via the client area or send an email to support@ennoverse.com.

PS: We are aware of a slight formatting issue with the email version of this announcement. We have identified the issue and applied a fix.

Thank you for your understanding!
Sincerely
-The Ennoverse Team